|
TO
ORDER CLICK BELOW!!
|
Cannot Find What You Are Looking for ?
Please call Us at 1-800-336-3119
|
FOR
INFO ON HOW TO AVOID PROBLEMS CLICK BELOW!!
WHY
SHOULD WE RECYCLE?
|
For ON-SITE Computer
Service!!! Please Click
HERE
|
|
| |
STANDARD FACSIMILE PROBLEMS
|
These are some problem areas that perplex the users of office machines. These solutions could save you money and time. Many office machine problems are caused by the user through carelessness or neglect and can be prevented!!
|
Contents--Click Topic Below!
|
WAYS TO PREVENT PROBLEMS
|
- When removing a paper jam always remove the paper out the way it travels through the paper path. Never "yank" the paper out. Replace parts and service items when called for. Replace your ozone filters regularly, if required. If cleaning "wands" are supplied and required with
toners use them. Have the unit cleaned regularly. Use a surge protector on the power line and the PHONE LINE, not just a power strip. Many supplies of recycled products and generic products are very good and can save a great deal of money. Know your suppliers, don't buy printed paper, toners and
supplies from those you can't count on.
|
|
Back to the top
|
|
LINES ON THE PAGE
|
- If you are receiving faxes with lines on them, the problem could be in the sending fax. To test the problem, run a copy of something in your fax. If it comes out the way the original is, the problem is with the senders machine. Notify them of the problem, many times we don't know there is a
problem if we are not told. If the difficulty shows up in your copy it could come from several sources. Most of the time it is the problem of a foreign substance being on the scanner glass. Ink and white out are the largest offenders. Clean the glass with a soft cloth and mild cleanser, do not spray
the cleanser on the machine. If the problem is not on the glass then the problem may be on the white set bar, on the top side of the scanner glass. This could be covered with ink, or pencil marks from the users being careless. Clean this in the same manor. If the problem persist the problem can be
in the imaging unit. If you have a cartridge type fax, change the cartridge. This could solve your problem, if it does the supplier should replace the cartridge for you. Especially if it is a recycled cartridge, recyclers often stand behind their products better than other resellers. If the
facsimile is a multi-component system (drum, toner, developer, each separate) this makes problem solving more difficult. There are more things to go wrong. Toner is usually not the problem. If there is a line, sometimes large, going down the page. This is usually a drum blade problem and the drum
unit usually requires replacement. If a toner cartridge try replacing the cartridge to correct the problem. Fusers can cause marks on the page also. They normally leave lines down the page. This is a technician required problem. If your can't correct this problem call us and we will check out the
machine and correct the problem for you.
|
|
Back to the top
|
|
SPOTS ON THE PAGE
|
- If the page has spots like toner is being "dropped" on the page the problem is usually the developer unit. The developer unit is seldom able to be rebuilt, and should be replaced. If the spots are repeating down the page there could be a defect on the drum. Scratch from a foreign
object or the drum has a "ping" that may be a manufacturers defect. These are often not warranted due to them being so fragile. This could be a duty machine also and we do have a service department.
|
|
Back to the top
|
|
DOUBLE IMAGING
|
- The main causes of the print being duplicated in areas where they are not wanted is the fuser assembly. An improper combination of toner and drum in a toner cartridge could also be the problem. There have been cases where the manufacturer of the machine have produced a faulty part in the fusers
and this has caused a problem. These have not been corrected by the manufacturer in many cases because of the machines being out of warranty when the problem finally occurs. Using a paper that has a thermal ink (letterhead) can cause the image to be transferred to the rest of the page. Some printers
are not aware of your applications and can use the wrong inks and cause problems. If the problem is persistent we can diagnose the problem and guide you to a solution.
|
|
Back to the top
|
|
LINES ACROSS THE PAGE
|
- The waste toner area could be full. Replace or empty and clean the waste hopper. A bad connection between the imaging unit and the machine could cause this. Clean the connections with a dry cloth or towel. The toner cartridge can be defective or have a bad drum connection, replace the toner
cartridge, it may clear the problem.
|
|
Back to the top
|
|
VOIDED AREAS
|
- If you have light lines on a page or voided areas this is caused by a lack of toner on the drum. Insure you have toner and it is getting to the drum. Another problem may be the drum is no longer able to accept the charge to hold the toner. This means you may have to replace the drum unit. If
your unit is an inkjet style fax the use unit or lack of use can cause image problems. The ink could be empty or the ink print head could be clogged from too little use. Many times the problems is not with the machine or its parts at all, but the paper. Paper does absorb moisture, and the toner
can't print on moisture. These are usually seen as light spots on the paper. About a half inch round and over a large area. If you are not sure put new paper in the unit and see if that corrects the problem. Store your paper in a dry place. If you don't have time to deal with these problems call us,
we can help.
|
|
Back to the top
|
|
DARK PAGES
|
- This could be the density is set too dark, try to lighten the image. Most plain paper fax machines have a density control. The Drum may be near its "life" and could be causing an image problem. Bad Toner can be a problem, some after market toners are much darker than those of the
machine maker and can be much darker than what you are use to. Try to adjust the density to compensate. If the problem continues contact your supplier. The toner cartridge could have a problem, replace it to see if that corrects the problem. If it does clear the problem notify that supplier. Your
fax could have dirty internal lenses, paper path, connections and mirrors that should be cleaned professionally. If done improperly it could damage the machine. We can do it Right.
|
|
Back to the top
|
|
WRINKLY PAGES
|
- Worn feed and exit rollers can cause the paper to wrinkle, call a technician. A fuser assembly is good for sixty to a hundred thousand pages after that they can fail easily. Call a technician. Moisture in pages can cause wrinkles, replace the paper. Worn paper trays can also cause jams allowing
the paper to feed at an angle.
|
|
Back to the top
|
|
PAPER JAMS
|
- Moisture in paper or improper paper (check stock, slick paper) often cause jams. A dirty machine with paper dust can cause a jamming problem. Wipe the feed tires and the interior of the machine with a cloth to try and correct the problems. Worn paper path, worn fuser assembly, worn gears, worn
feed and exit tires, bad sensors, all cause jamming and require a technician.
|
|
Back to the top
|
|
NOISES
|
- If your unit has a toner cartridge, replace it to see if the noise goes way, if not and it is very annoying call a technician. Most other noises are corrected only by a technician. They could be fans, gears, tires, electrical components, or even body parts.
|
|
Back to the top
|
|
OTHER PROBLEMS
|
- The phone won't answer, often the phone line from the wall to the machine is not put into the proper place in the fax. The phone won't receive a fax but does ring check the line in to the machine the line from the wall is probably not in the correct port, The machine won't come on check the plug
and connection, insure it is closed, that the toner and components are installed. If these simple things doesn't correct the problems there could be many internal and electronic problems that require repair.
|
|
Back to the top
|
|
