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When removing a paper jam always remove the paper out the way it travels through the paper path.
Never "yank" the paper out.
Replace parts and service items when called for.
Replace your ozone filters regularly, if required.
If cleaning "wands" are supplied and required with toners use them.
Replace cleaning pads in inkjet printers.
Have the unit cleaned regularly.
Use a surge protector on the power line not just a power strip.

Many supplies of recycled products and generic products are very good and can save a great deal of money. Know your suppliers, don't buy printed paper, toners and supplies from those you can't count on.
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LINES ON THE PAGE

If you are receiving pages with dark lines on them, the problem could be in the could come from several sources. Most of the time it is the problem of a foreign substance being on the scanner glass or mirror. If the problem is not on the mirror the problem can be in the imaging unit. If you have a cartridge type printer, change the cartridge. This could solve your problem, if it does the supplier should replace the cartridge for you. Especially if it is a recycled cartridge, recyclers often stand behind their products better than other resellers.
If the printer is a multi-component system (drum, toner, developer, each separate) this makes problem solving more difficult. There are more things to go wrong. Toner is usually not the problem.
If there is a line, sometimes large, going down the page. This is usually a drum blade problem and the drum unit usually requires replacement. If a toner cartridge try replacing the cartridge to correct the problem.
Fusers can cause marks on the page also. They normally leave lines down the page. This is a technician required problem.

If your can't correct this problem call us and we will check out the machine and correct the problem for you.
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SPOTS ON THE PAGE

If the page has spots like toner is being "dropped" on the page the problem is usually the developer unit. The developer unit is seldom able to be rebuilt, and should be replaced.
If the spots are repeating down the page there could be a defect on the drum. Scratch from a foreign object or the drum has a "ping" that may be a manufacturers defect. These are often not warranted due to them being so fragile.

This could be a duty machine also and we do have a service department.
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DOUBLE IMAGING

The main causes of the print being duplicated in areas where they are not wanted is the fuser assembly.
An improper combination of toner and drum in a toner cartridge could also be the problem.
There have been cases where the manufacturer of the machine have produced a faulty part in the fusers and this has caused a problem. These have not been corrected by the manufacturer in many cases because of the machines being out of warranty when the problem finally occurs. Using a paper that has a thermal ink (letterhead) can cause the image to be transferred to the rest of the page. Some printers are not aware of your applications and can use the wrong inks and cause problems.

If the problem is persistent we can diagnose the problem and guide you to a solution.
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LINES ACROSS THE PAGE

The waste toner area could be full. Replace or empty and clean the waste hopper.
A bad connection between the imaging unit and the machine could cause this. Clean the connections with a dry cloth or towel.
The toner cartridge can be defective or have a bad drum connection, replace the toner cartridge, it may clear the problem.

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VOIDED AREAS

If you have light lines on a page or voided areas this is caused by a lack of toner on the drum. Insure you have toner and it is getting to the drum.
Another problem may be the drum is no longer able to accept the charge to hold the toner. This means you may have to replace the drum unit.
If your unit is an inkjet style fax the use unit or lack of use can cause image problems.
The ink could be empty or the ink print head could be clogged from too little use.
If the printer is a dot matrix printer the problem could be the ribbon, replace the ribbon.
The problem in a dot matrix could also be the print head, this is a repair problem and you should call a technician. Many times the problem is not with the machine or its parts at all, but the paper. Paper does absorb moisture, and the toner or ink can't print on moisture well. These are usually seen as light spots or smears on the paper. About a half inch round and over a large area. If you are not sure put new paper in the unit and see if that corrects the problem. Store your paper in a dry place.

If you don't have time to deal with these problems call us, we can help.
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DARK PAGES

This could be the density is set too dark, try to lighten the image. Most printers have a density control, or an impact control on matrix printers.
The Drum may be near its "life" and could be causing an image problem.
Bad Toner can be a problem, some after market toners are much darker than those of the machine maker and can be much darker than what you are use to. Try to adjust the density to compensate. If the problem continues contact your supplier.
The toner cartridge could have a problem, replace it to see if that corrects the problem. If it does clear the problem notify that supplier.

Your printer could have dirty internal lenses, paper path, connections and mirrors that should be cleaned professionally. If done improperly it could damage the machine. We can do it Right.
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WRINKLY PAGES

Worn feed and exit rollers can cause the paper to wrinkle, call a technician.
A fuser assembly is good for sixty to a hundred thousand pages after that they can fail easily. call a technician.
Moisture in pages can cause wrinkles, replace the paper.
Worn paper trays can also cause jams allowing the paper to feed at an angle.

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PAPER JAMS

Moisture in paper or improper paper (check stock, slick paper) often cause jams.
A dirty machine with paper dust can cause a jamming problem. Wipe the feed tires and the interior of the machine with a clothe to try and correct the problems. Worn paper path, worn fuser assembly, worn gears, worn feed and exit tires, bad sensors, all cause jamming and require a technician.

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NOISES

If your unit has a toner cartridge, replace it to see if the noise goes way, if not and it is very annoying call a technician.
Most other noises are corrected only by a technician. They could be fans, gears, tires, electrical components, or even body parts.

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OTHER PROBLEMS

Printers can print only what they receive. If you get only characters that make no sense the wrong printer may be selected.
The connecting cable between the computer and the printer may be defective or corroded.
No print can be caused by the wrong printer be selected.

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Copyright © 2001 - 2006 QUALITY CHARGE Last modified: July 07, 2007 Website Maintained by Cibolo Computers

Copyright © 2001 - 2006 QUALITY CHARGE
Last modified: July 07, 2007
Website Maintained by Cibolo Computers